Work With Us

We are looking for an organised, enthusiastic and creative Marketing & Administration Assistant to join our small team and help support the smooth day-to-day running of the venue. 

This is a varied role, ideal for someone who enjoys working across different areas and is happy to get stuck in wherever needed. You will work closely with the wider Phoenix team, supporting administration, marketing, customer service, venue scheduling and reporting. 

Key Responsibilities 

Administration & Reporting 

• Prepare and distribute regular ticket sales and box office reports to relevant members of the team and visiting companies. 
• Assist with maintaining accurate event, ticketing and customer information. 
• Support general administrative tasks across the organisation. 
• Help gather information and complete Arts Council England and other funding/reporting surveys and returns. 
• Assist with maintaining records, databases, spreadsheets and other internal documents. 
• Provide general administrative support to the Phoenix team as required. 

Room & Venue Scheduling 

• Assist with managing and maintaining the Phoenix room and venue schedule, ensuring spaces are correctly allocated, tidy and information is kept up to date. 
• Liaise with colleagues, hirers, community groups and visiting companies regarding room bookings and requirements. 
• Help coordinate room setups and communicate relevant information to the wider team. 
• Identify and flag any scheduling clashes or changes. 

Box Office & Customer Service 

• Book and process tickets for customers, including telephone and in-person bookings where required. 
• Respond to customer enquiries by phone, email and in person in a friendly, helpful and professional manner. 
• Assist customers with ticketing queries, event information and general venue enquiries. 
• Support the box office team during busy periods and events. 
• Help resolve customer issues and escalate more complex queries where appropriate. 

Marketing & Communications 

• Support the Marketing team with the promotion of events and activities at The Phoenix. 
• Create and adapt print marketing collateral, including posters, flyers, leaflets, signage and our seasonal brochure. 
• Assist with preparing artwork for print and ensuring materials are accurate and produced to the required specifications. 
• Upload and schedule content on the venue's digital screens and displays. 
• Assist with updating website and other digital content where required. 
• Help prepare social media and email marketing content. 
• Support the distribution of promotional materials around the local community. 
• Assist with marketing campaigns, events and promotional activities as required. 

General Team Support 

• Provide flexible support across the organisation, helping colleagues with tasks and projects as required. 
• Assist with event preparation and other venue activities. 
• Work collaboratively with the programming, operations, box office, marketing and community teams. 
• Help ensure The Phoenix presents a professional, welcoming and well-organised experience for audiences, artists, hirers and community groups. 
• Undertake other reasonable duties appropriate to the role. 

Skills & Experience 

We are looking for someone who is: 

• Highly organised, with good attention to detail and the ability to manage multiple tasks and deadlines. 
• Friendly and approachable, with excellent customer service and communication skills. 
• Creative, with an interest in marketing, design and promoting arts and cultural activity. 
• Comfortable using computers and a range of digital systems. 
• Confident using Microsoft Office/Google Workspace, particularly Word, Excel and email. 
• Able to create and edit basic marketing artwork and print materials. Experience with Canva, Adobe Creative Suite or similar design software would be an advantage. 
• Confident communicating with a wide range of people, including customers, artists, community groups, hirers and colleagues. 
• Comfortable working independently while also being a strong team player. 
• Able to prioritise work and remain calm and organised when things get busy. 
• Flexible and willing to take on a variety of tasks. 
• Interested in the arts, entertainment and the role that community venues play in bringing people together. 

Desirable Experience 

Experience of any of the following would be an advantage: 

• Working in an arts, theatre, entertainment or community venue. 
• Box office or ticketing systems. 
• Marketing or communications. 
• Graphic design and preparing artwork for print. 
• Website content management or social media. 
• Event administration. 
• Data collection, reporting or funding applications/returns. 
• A good grasp of InDesign, Canva, website CMS systems, Meta Business Suite, Facebook and Instagram (but training can be provided) 

Full training will be provided where required, so enthusiasm, organisation and a willingness to learn are just as important as previous experience. 

Personal Qualities 

The successful candidate will be: 

Organised | Reliable | Creative | Friendly | Proactive | Flexible | Detail-oriented | A good communicator | A team player 

Above all, we're looking for someone who enjoys being part of a busy community arts venue and is happy to roll up their sleeves and help make things happen. 

Hours & Location 

Location: The Phoenix Theatre & Arts Centre, Station Road, Whitehill & Bordon, GU35 0LR 

Hours: 7.5 per week 

Annual Salary: £25,000 pro rata 

Contract: Part-time 

The role may occasionally require evening or weekend work to support events and venue activities. 

How to Apply 

Please send your CV and a covering letter explaining why you would be a good fit for the role to rob.allerston@phoenixarts.co.uk and sally.mcilhone@phoenixarts.co.uk  

Closing date: 26 October 2026 
Interviews: Week Commencing 2 November 2026 

The Phoenix Theatre & Arts Centre is committed to creating an inclusive and welcoming environment for our staff, audiences, artists and community. We welcome applications from people from all backgrounds.