We only collect personal data only when necessary, and we will never sell, rent or otherwise distribute any of your personal information.
All data is collected in compliance with the UK Data protection Act 1988 (DPA) and the EU General Data Protection Regulation 2018 (GDPR)
Responsibilities
Everyone who works for or with Phoenix Arts either as a partner or supplier has a responsibility for ensuring that data is collected, stored and handled appropriately.
What we collect and how we use it
We collect information from you in a number of different ways in order to fulfil services on your behalf. These include in person, via telephone and/or email, on our ticketing site and via a newsletter signup form on our website.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
When visiting our website we use cookies to collect information about your visit, which may include your IP address.
All websites use cookies and similar tools to improve performance and enhance your user experience. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page.
A “cookie” will help the website to recognise your device the next time you visit. We use the term “cookies” to refer to all files that collect information in this way. Please visit our Cookie Declaration page for further details of how we use cookies on our website.
Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
This information will be stored for 26 months. Go to Google Analytics – Data privacy and security to find out more.
Contrary to popular opinion, IP addresses cannot personally identify you as an individual. IP addresses are supplied by your Internet Service Provider (ISP) are are usually “Dynamic” IP addresses (e.g. IP addresses are different every time you connect to the Internet, unless you opt for a “fixed” or “static” IP address).
Please see What’s my IP for more information on the differences between IP address types and how they are used.
Newsletter Signup form
If you have given us your consent, we will contact you with information and regular updates on our work, products and services. This will usually be via email. We will provide a means for you to unsubscribe from our newsletters on each mailing.
Mailchimp
We use a third-party email marketing service supplier, Mailchimp, to provide our email newsletter services. The email address and name that you supply will be stored on their system, and these details will not be stored on this website database or any of our internal computer systems.
All newsletters from Mailchimp will contain an “unsubscribe” link to enable you to request the removal of your details at any time, or alternatively you can request removal via email. When requesting removal via email you will need to include the email address that was used to subscribe to the mailing list.
You will receive mailings from us periodically for as long as your email remains on our mailing list.
TicketSource
We use TicketSource as our ticketing provider. The data that you supply will be stored on their system, and these details will not be stored on this websites database, or any of our internal computer systems.
You can always request of the removal of your details at anytime via email or phoning us.
To read more on TicketSource Customer Data Privacy Policy.
Data Collection, Processing and Storage
Any personal data that we collect from you on this website via an enquiry or contact form will be stored on our UK based servers.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Once we have received your information, we will use strict procedures and security features to prevent any unauthorised access.
We will ask you if we can process your personal data for marketing purposes. We will inform you at point of collection if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us at info@phoenixarts.co.uk
Our site may, from time to time, contain links to and from the websites of our funders, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Retention of Data
Personal Data will only be retained for as long as it is necessary to provide services to you.
Subject Access Requests
You have the right to ask us about what information we hold about you and this can be requested by emailing info@phoenixarts.co.uk or writing to The Phoenix Theatre, Station Road, Bordon, Hampshire GU35 0LR, stating your name and the email address you used to register. For more information on your rights visit the ICO website.
Right to be forgotten
You also have the right to ask us to delete any information we hold about you and this can be requested by emailing info@phoenixarts.co.uk or writing to The Phoenix Theatre, Station Road, Bordon, Hampshire GU35 0LR, stating your name and the email address you used to register. For more information on your rights visit the ICO website.